Here are some tips to avoid package theft and what to do if you have a package stolen.
• Sign up for UPS My Choice at www.ups.com/mychoice. Free membership includes:
o Delivery Alerts
o Approximate Delivery Time
o Authorize Shipment Release
o Hold for Will Call at a UPS Customer Center
o Ability to notify driver with "Leave at" Instructions
o Ability to provide a security access code for your UPS Driver (in the case of apartment buildings or gated complexes).
Encourage your neighbors or building engineers to watch for deliveries and agree to secure packages. Do not let packages sit in lobby areas for an extended period of time.
Do not let strangers into your buildings. If someone buzzes you and announces “UPS”, confirm visually that you are in fact letting in a UPS Service Provider. All UPS drivers are required to wear a UPS Brown uniform. If the person is not wearing a uniform and claims to be a UPS driver, that should be a red flag.
Encourage neighbors and building engineers to be watchful for any unknown individual(s) who loiter in lobbies or near entrances, or appear to be following delivery trucks. Oftentimes a thief will pretend they are talking on the phone to someone who lives in the apartment building. When the opportunity arises (someone walking in or out through the secured door), the thief will follow right behind and gain access to the building.
Have packages delivered to UPS Access Points (not available in all locations – check ups.com)
If you suspect that your package was stolen:
• It is imperative that you file a police report.
• Notify your building management and/or engineer, so that they are aware of a possible pattern
• If your building has cameras, request that camera footage be reviewed and saved
• Notify the shipper or company that you were receiving the package from
• Email UPS Security, Kathy Skarzynska (firstname.lastname@example.org)
• Make the UPS driver aware of what is going on in your area