I second Williams Landscaping! We have been having them work on our lawn for several years. They are very accommodating. Craig Williams is great to talk to and work with. Jean, the lady in the office, is also really friendly and nice to communicate with. Give them a call!
My neighbor has Christy Webber and they seem good. He had used Williams in the past but had problems with them. (Like many of the lawn companies, they were there about 5 minutes and then off to the next lawn. It was a volume vs quality thing.) Personally I'm happy about this because they used to "burn" spots into my lawn by either their hot leaf blower or lawn mowers or whatever else they left laying on it. They also blew leaves and junk onto my lawn. I haven't had any issues with Christy Webber doing any of those things.
I do know that the Christy Webber folks seem to spend more time on his lawn (patch thin areas, treat for weeds etc and not just in the spring.) He did say he likes them better, but they're more expensive.
I had a lawn company like the original poster's. I ended up letting them go and just cutting the lawn myself. No amount of don't mow that area (including a small fence with signs) deterred them. When they couldn't reach that area with their mowers, because of the fence, they just got out the weed-wackers. I forget who it was.
Hi all, I gave Williams a try and so far, so good. The best thing is that rain or shine, they come the same afternoon each week. If it doesn't work out, I'll move on to the other recommendations. Thanks everyone!!
Bluebelle, that's so sad. Was it due to a language barrier issue or failure to follow instructions? I know prairie grasses are generally left dormant (uncut) but do believe they have a deep root structure and will regenerate. (As they do after controlled burns in nature preserves.) Do you think that will be the case for your yard?
The woman spoke perfect English and set forth the instructions in Spanish - so I think the guy just misunderstood. That would be great if the prairie grasses would regenerate. I have an appointment with someone on Sunday to discuss possible avenues for regrowth or reseeding. Thanks!