Added Jun 11 2012
Several months ago I wired money through the PNC branch on Western and Fullerton. They lost over $500 through a bank error. They refunded half of it right away but now I am getting the most incredible runaround. The last straw was last week when someone at the bank called me and, by way of explanation, said it was my fault because I signed the wire transfer authorizing them -- to do what? -- steal my money?! It's very clear that the mistake was that they put a secondary bank (Bank of America) in the middle of the transaction. The branch manager has washed his hands of this so now I need to take it to some consumer complaint agency. Does anyone know of such an agency, or a newspaper or radio program that investigates these problems?